Terms and Conditions

Cancellation Policy

There is a fee for wire transfer of you cancel for any reason, and any transfer fee will be deducted from the money that you have already paid. Your money will be refunded back to you according to the following criteria.

If you cancel your tour with less than 48 hours our tour driver is already taken the time for you and arrangements are already made on your behalf by our coordinator. You will be refunded 50% of your fee. If you choose to reschedule the remaining balance can be applied to a future tour.

If you cancel your tour with less than 24 hours our tour driver is already taken the time for you and arrangements are already made on your behalf by our coordinator. You will be refunded 25% of your fee. If you choose to reschedule the remaining balance can be applied to a future tour.

Rescheduling policy

If you would like to reschedule your tour, please let us know at least one day before or as soon as possible so that we can make the arrangements.

Tour Transfer Policy

If you have already booked your tour with us but for any reason you will no longer be able to attend the tour then your ticket can be transferred to another person either your friend or family member. But the money cannot be refund.

Failure to show up policy

In case you have already booked any of our tours, but you fail to show up, no refund will be issued.

Weather condition policy  

Sometimes Oaxaca is surrounded by several uncontrollable forces of nature. From hurricanes to floods, but this applies only on rainy season. Other natural disaster might occur like earthquakes. We will cancel the tour if any of these criteria affect our activity. In case you need a cancellation due to these circumstances a full refund will be issued.